Privacy Policy

Hawthorne Rise eCommerce Hosting powered by 808 Labs
Last updated: November 21, 2025

At Hawthorne Rise eCommerce Hosting, powered by 808 Labs ("Hawthorne Rise," "808 Labs," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our eCommerce hosting platform and services.

1. Information We Collect

Information You Provide Directly:

• Account Information: Name, email address, company name, business information
• Billing Information: Credit card details, billing address, tax identification numbers (processed securely through third-party payment processors)
• Store Information: Store name, products, descriptions, images, pricing, inventory data
• Communications: Messages you send us, support tickets, feedback, and survey responses
• User Content: Any content you create, upload, or publish through our platform

Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent, actions taken within the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Log Data: Server logs, error reports, security events, access times

Information from Third Parties:

• Payment processors (transaction confirmations, payment status)
• Analytics providers (website traffic and usage patterns)
• Social media platforms (if you connect your accounts)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting services and platform features
• Account Management: To create and manage your account, authenticate users, and process subscriptions
• Payment Processing: To process payments, prevent fraud, and manage billing
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Platform Improvement: To analyze usage patterns, develop new features, and enhance user experience
• Communications: To send service updates, security alerts, billing notifications, and marketing communications (with your consent)
• Security and Fraud Prevention: To detect, prevent, and respond to security threats, fraudulent activities, or violations of our Terms
• Legal Compliance: To comply with legal obligations, enforce our agreements, and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our business, including:

• Cloud hosting and infrastructure providers
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics and monitoring tools
• Customer support platforms

Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

Legal Requirements: When required by law, legal process, or government request, or to:

• Comply with legal obligations
• Enforce our Terms of Use
• Protect our rights, property, or safety
• Investigate fraud or security issues

With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

4. Data Protection and Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure data centers with physical and network security controls
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve platform functionality and user experience
• Deliver personalized content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and other jurisdictions where we or our service providers operate.

We comply with applicable data protection laws, including:

• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• The UK General Data Protection Regulation (UK GDPR)
• The Australian Privacy Act 1988
• Other applicable international data protection regulations

We ensure appropriate safeguards are in place for international transfers, such as standard contractual clauses or adequacy decisions.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability: Request a copy of your personal information in a structured, commonly used format

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal or contractual retention requirements)

Opt-Out: Unsubscribe from marketing communications or opt-out of certain data processing activities

Object: Object to processing of your information for certain purposes

Restriction: Request restriction of processing in certain circumstances

Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)

To exercise these rights, please contact us at info@808labsai.com. We will respond to your request within the timeframe required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Marketing Communications

With your consent, we may send you marketing emails about new features, promotions, or updates. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting us at info@808labsai.com

Note that you cannot opt-out of essential service communications, such as security alerts or billing notifications.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and share
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the "sale" of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the GDPR, including those outlined in Section 7 above. Our legal basis for processing your information includes:

• Performance of our contract with you
• Compliance with legal obligations
• Legitimate interests in operating and improving our business
• Your consent (which you can withdraw at any time)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website with a revised "Last updated" date. For material changes, we will provide additional notice, such as an email notification or prominent website banner.

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@808labsai.com

For privacy-related inquiries, data subject requests, or to exercise your privacy rights, please include "Privacy Request" in your subject line.

16. Data Protection Officer

For questions about data protection or to lodge a complaint with a supervisory authority, you may contact our data protection team at info@808labsai.com.